Why Choose Safety Guardrails
Transform your accounts receivable process with IA-powered automation
Predictable Behavior
IA stays within defined boundaries, ensuring it never says or does anything unexpected.
Brand Protection
Prevent off-brand statements, inappropriate topics, or competitor mentions.
Cost Control
Maximum call duration limits prevent runaway conversations that waste resources.
Compliance Support
Configure guardrails to meet industry compliance requirements and company policies.
Powerful Capabilities
Everything you need for effective, automated invoice recovery
Maximum Call Duration
Set hard limits on call length with graceful endings when limits are reached.
Forbidden Topics
Define topics the IA should never discuss, with automatic deflection or transfer.
Conversation Limits
Maximum turns before escalating to human, preventing circular or unproductive conversations.
Required Disclosures
Ensure the IA always makes required legal or compliance disclosures.
Competitor Handling
Configure how to handle mentions of competitors without disparagement or inappropriate comparisons.
Escalation Triggers
Automatic transfer to humans when sensitive topics or situations arise.
Safety Guardrails FAQ
Common questions about Integrated Assistant Safety Guardrails
The IA gracefully wraps up the conversation, offers to continue via callback, and ensures the caller's needs are captured before ending. It never abruptly hangs up.
Yes, you can define forbidden topics. When these come up, the IA will politely decline to discuss and offer to transfer to a human who can help.
Our guardrails include jailbreak protection. The IA recognizes manipulation attempts and maintains its defined boundaries, escalating to humans when needed.
We offer industry-specific templates for healthcare (HIPAA), finance, legal, and other regulated industries. You can also create custom rules for your specific compliance needs.
Yes, you can configure different guardrail sets for different numbers, times of day, or caller types. After-hours might have stricter limits than business hours.
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