Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use Integrated Assistant.
Last updated: January 2025
Privacy at a Glance
No Data Selling
We never sell your personal information
Encryption
Data encrypted in transit and at rest
Your Control
Access, delete, or export your data anytime
Information We Collect
Information You Provide
- Account Information:Name, email address, phone number, company name, and login credentials when you create an account.
- Payment Information:Billing address and payment method details processed securely by our third-party payment processors. We do not store complete credit card numbers.
- Business Configuration:Greetings, FAQs, business hours, and other settings you configure for your AI receptionist.
- Communications:Information you provide when contacting our support team.
Information Collected Automatically
- Call Data:Call recordings, transcripts, caller phone numbers, call duration, and timestamps necessary to provide our service.
- Usage Data:How you interact with our dashboard, features used, and service preferences.
- Device & Log Data:IP address, browser type, device information, operating system, and access timestamps.
How We Use Your Information
We use your information for the following purposes:
Service Delivery
Provide, maintain, and improve our AI receptionist service
Transaction Processing
Process payments and manage your subscription
Communication
Send service updates, security alerts, and support messages
Support
Respond to your inquiries and resolve issues
Analytics
Analyze usage patterns to improve our service
Compliance
Meet legal obligations and protect against fraud
Legal Basis for Processing
We process your personal data under the following legal bases as required by GDPR and similar regulations:
- Contract Performance: Processing necessary to provide our Service to you
- Legitimate Interests: Improving our services, preventing fraud, and ensuring security
- Consent: Where you have given explicit consent (e.g., marketing communications)
- Legal Obligations: Compliance with applicable laws and regulations
Data Retention
We retain your data only as long as necessary for the purposes described in this policy:
- Account Data: Retained while your account is active and for a reasonable period afterward
- Call Recordings & Transcripts: Retained according to your account settings, typically 30 to 90 days unless you configure otherwise
- Transaction Records: Retained as required by tax and accounting laws (typically 7 years)
- Usage Analytics: Aggregated and anonymized data may be retained indefinitely for service improvement
You can request deletion of your data at any time by contacting us. We will process your request within 30 days, subject to legal retention requirements.
Data Security
We implement robust security measures to protect your data:
Encryption
TLS 1.3 in transit, AES-256 at rest
Access Controls
Role-based access and multi-factor authentication
Infrastructure
Secure cloud hosting with SOC 2 compliance
Monitoring
Continuous security monitoring and audits
While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and protect your account credentials.
Your Privacy Rights
Depending on your location, you may have the following rights under GDPR, CCPA, and other privacy laws:
Your Rights Include:
Right to Access
Request a copy of your personal data
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request deletion of your data
Right to Restrict Processing
Limit how we use your data
Right to Data Portability
Export your data in a machine-readable format
Right to Object
Opt out of certain data processing
Right to Withdraw Consent
Revoke previously given consent
Right to Non-Discrimination
Exercise rights without penalty (CCPA)
California Residents (CCPA): You have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information (which we do not do). We will not discriminate against you for exercising these rights.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.
International Transfers
Your data may be transferred to, stored, and processed in countries other than your own. We ensure appropriate safeguards are in place:
- Standard Contractual Clauses approved by relevant authorities
- Data processing agreements with all service providers
- Compliance with applicable data protection regulations
By using our Service, you consent to the transfer of your information as described in this policy.
Children's Privacy
Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
If you believe a child has provided us with personal information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by:
- Posting the updated policy on this page
- Updating the "Last updated" date
- Sending you an email notification for significant changes
We encourage you to review this policy periodically. Your continued use of the Service after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, your data, or wish to exercise your privacy rights, please contact us:
Privacy Inquiries
[email protected]General Support
[email protected]We aim to respond to all privacy-related inquiries within 30 days.
This Privacy Policy is designed to comply with GDPR, CCPA, and other applicable privacy regulations. We are committed to protecting your privacy and being transparent about our data practices.