Privacy Policy

Last updated: January 2025

Integrated Assistant ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our IA receptionist service.

1. Information We Collect

We collect information in the following ways:

Information You Provide

  • Account Information: When you sign up, we collect your name, email address, phone number, and company name.
  • Payment Information: We use third-party payment processors to handle billing. We do not store your full credit card details.
  • Business Configuration: Information you provide to customize your IA receptionist, including greetings, FAQs, and business hours.

Information Collected Automatically

  • Call Data: When calls are handled by Integrated Assistant, we process call recordings, transcripts, and caller information to provide our service.
  • Usage Data: We collect information about how you interact with our dashboard and services.
  • Device Information: Browser type, IP address, and other technical information.

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our IA receptionist service
  • Process and complete transactions
  • Send you service-related communications
  • Respond to your inquiries and support requests
  • Analyze usage patterns to improve our service
  • Comply with legal obligations

3. Data Retention

We retain your data for as long as your account is active or as needed to provide you services. Call recordings and transcripts are retained according to your account settings and applicable legal requirements. You can request deletion of your data at any time.

4. Data Sharing

We do not sell your personal information. We may share data with:

  • Service Providers: Third parties that help us operate our service (hosting, payment processing, analytics)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit and at rest, access controls, and regular security assessments.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent

7. Cookies

We use essential cookies to operate our service and optional analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings.

8. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this privacy policy or our data practices, please contact us at:

Email: [email protected]
Address: [Your Business Address]